Shipping policy

Shipping Policy/Order Processing Times:

Our orders are processed within 1-2 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. We do appreciate your patience while we prepare your order. 

Shipping Times:

We ship from our warehouse located in the United States. We currently ship to both the United States, Canada, and Mexico with plans to expand to new countries in late 2024.

Shipping costs:

  • Orders shipping to an address in the United States with an order value of $49.99 or less before taxes will have a flat rate of $10.00
  • Orders shopping to an address in the United States with an order value of $50 or more before taxes will have free shipping. 
  • Orders shipping to an address in Canada are offered UPS shipping rates which are calculated at checkout based on the total weight of products in your order. 
  • We do not have a local pick up option.

Returns, exchanges, cancellations:

Full refunds and exchanges are offered for regular-priced merchandise within 5 days of purchased. Refunds will be returned to the original payment method used to make the purchase. For all reutruns or exchanges: 

  • Items much not be used or damaged.
  • Orginal tags must be attached. 
  • You much present a valad receipt. 

Sale and Discount items are not eligible for returns or exchanges.

It you would like to cancel or make a change to your order, you are able to so up to 3 hours after you receive your order confirmation. Please contact us directly at Hello@wentlivingcollection.com so we can make any changes or updates immediately. If your item ships and the changes have not been made please return the items unused for a full refund. 

We provide real time tracking information on all of our orders. If your orders does not arrive by the estimated due date please wait 48 hours before contacting us at 1-619-762-1271. 

We will do our best to locate the package and extend your timeline for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at Hello@wentlivingcollection.com  We will send you a retire label to ship your items back to us, and well send you a new order with new product immediately.